Kauai Regional ITS Architecture Element Expanded Functional Requirements: Kauai 911 Dispatch Center Functional Area: Emergency Call-Taking The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator. The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator. The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator. The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator. The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator. The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator. The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence. The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident. The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency. The center shall update the incident information log once the emergency system operator has verified the incident. The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator. Functional Area: Emergency Dispatch The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control. The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched. The center shall relay location and incident details to the responding vehicles. The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle. The center shall store and maintain the emergency service responses in an action log. The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator. The center shall receive traffic images to support dispatch of emergency vehicles. The center shall provide the capability to request remote control of traffic surveillance devices. The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized. The center shall receive CCTV images from emergency vehicles. The center shall track the location of emergency personnel in the field. The center shall provide the capability to request remote control of traffic surveillance devices. Functional Area: Emergency Data Collection The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data. The center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data. The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself. The center shall be able to produce sample products of the data available. Functional Area: Emergency Environmental Monitoring The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services). The center shall collect current road and weather information from roadway maintenance operations. The center shall assimilate current and forecast road conditions and surface weather information to support incident management. The center shall present the current and forecast road and weather information to the emergency system operator. Functional Area: Emergency Routing The center shall collect current traffic and road condition information for emergency vehicle route calculation. The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes. The center shall receive status information from care facilities to determine the appropriate facility and its location. The center shall receive asset restriction information to support the dispatching of appropriate emergency resources. The center shall receive current railroad schedule information for emergency vehicle route calculation. The center shall track current emergency vehicle location and status. The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information. The center shall request and receive ingress and egress routes or other specialized emergency access routes from the traffic management center. The center shall provide the capability to request special traffic control measures, such as signal preemption, from the traffic management center to facilitate emergency vehicle progress along the suggested route. Once the route is calculated the route shall be provided to the dispatch function. The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator. Functional Area: Incident Command The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident. The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers. The center shall track and maintain resource information and action plans pertaining to the incident command. The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions. The center shall assess the status of responding emergency vehicles as part of an incident command. Functional Area: Emergency Evacuation Support The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry. The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster. The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agencies' plans. The center shall coordinate evacuation destinations and shelter needs with shelter providers (e.g., the American Red Cross) in the region. The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed. The center shall request resources from transit agencies as needed to support the evacuation. The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes. The center shall provide traveler information systems with evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary and when it is safe to return. The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies. The center shall monitor the progress of the reentry process. The center shall submit evacuation information to toll administration centers along with requests for changes in the toll services or fee collection during an evacuation. The center shall retrieve information from public health systems to plan for and implement evacuations or in-place sheltering for biological, chemical, radiation, and other public health emergencies. Functional Area: Emergency Early Warning System The center shall monitor information from Alerting and Advisory Systems such as the Information Sharing and Analysis Centers (ISACs), the National Infrastructure Protection Center (NIPC), the Homeland Security Advisory System (HSAS), etc. The information may include assessments (general incident and vulnerability awareness information), advisories (identification of threats or recommendations to increase preparedness levels), or alerts (information on imminent or in-progress emergencies). The center shall provide the capability to correlate alerts and advisories, incident information, and security sensor and surveillance data. The center shall broadcast wide-area alerts and advisories to traffic management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property. The center shall broadcast wide-area alerts and advisories to transit management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property. The center shall broadcast wide-area alerts and advisories to toll administration centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property. The center shall broadcast wide-area alerts and advisories to traveler information service providers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property. The center shall broadcast wide-area alerts and advisories to maintenance centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property. The center shall broadcast wide-area alerts and advisories to other emergency management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property. The center shall broadcast wide-area alerts and advisories to commercial vehicle administration centers and roadside check facilities for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property. The center shall process status information from each of the centers that have been sent the wide-area alert. The center shall coordinate the broadcast of wide-area alerts and advisories with other emergency management centers. The center shall receive incident information from other transportation management centers to support the early warning system. The center shall present the alert and advisory information and the status of the actions taken in response to the alert by the other centers to the emergency system operator as received from other system inputs. The center shall support the entry of alert and advisory information directly from the emergency system operator.

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